Total Black
I ordered the Worth Hornbeam tape directly from Total Black on February 5th. It's now June 19th, and I still haven't received the tape. I paid the absurd amount of €24.61 EUR ($30 USD) to have the tape delivered from Europe. Understanding shipping costs and tariffs these days, because of incompetent US leadership, I was fine with it.
I sent an email on April 11th for an update on the order and never received a response. I made a post about this on the WCN Discord a month or so ago, and other US folks said they still haven't received the tape either.
On May 27th, I sent a very polite message on Instagram to Total Black requesting that if the tape wasn't going to be delivered, I would like a refund. Surprisingly, I finally received a response!
The answer I received was that Total Black had undercharged for shipping and tariff costs to ship a tape to the US from Europe so he was trying to figure it out... However, he was going to be traveling to the US and leaving copies for these unfilled orders in the US with a friend who would ship them "within a few days" for him to alleviate this cost disparity. OK...
Today is June 19th, and I haven't received anything. And no other updates or identification of who this "friend" is. I respectfully ask if you accidentally miscalculated costs, you own it. Come good on your orders and eat the cost if you messed up.
I paid an additional $20 USD to secure a copy from Skeleton Dust. Now I've paid $50 USD for a C20, which is absurd. Someone else in the US who is in the same boat, did the same thing.
This is one of only two cases in which I've never received what I ordered in 20 years of ordering noise from artists and labels in the scene, which makes it highly infuriating.
